Office; (01202) 468598, or 551696 or 07837 759008 out of hours.
enquiries@respiteholidays.co.uk
Terms & Conditions
Booking conditions These conditions apply to Refresh Respite Holidays customers and set out the terms of your contract with Refresh Respite Holidays. They shall be governed by and construed in accordance with English law, being subject to the courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of Refresh Respite Holidays.
Booking your holiday You must be over the age of 18 to participate in any Refresh
Respite holiday. You can make any enquiries through a Refresh Respite Sales representative
on 01202 468598 or contact via email: enquiries@respiteholidays.co.uk
You may provisionally
reserve a place on a holiday for seven days at which point you must confirm the booking
by paying the appropriate deposit and completing a booking form and all corresponding
paperwork. You will receive a booking form or proforma invoice as part of your booking
acknowledgment; this should be returned by post, email or completed over the telephone
by speaking to a member of the Refresh Team. If any information you provide changes
after completion, you are responsible for informing us as soon as possible. Providing
fraudulent or inaccurate information could preclude your participation in future
holidays and lead to holiday cancellation and subsequent cancellation charges.
Your
booking will not be considered confirmed until both the deposit and booking forms
have been returned.
Deposits · Deposits for holidays/excursions are as follows:
· Any day excursions require full payment on booking to secure your place.
· Any holiday bookings require a 50% payment at point of booking to secure and the final balance is required no less than 2 months prior to departure.
· For some holidays a higher deposit amount may be charged to cover non refundable costs levied by our suppliers at the time of booking.
· If booking after the balance payment deadline, the full balance will be due at the time of booking.
Special requests If you have any special requests such as a single room, double
bed, to share with another participant, or to travel from a different location to
that specified in the holiday information, you should present this to a member of
the team at the time of booking. If your request cannot be confirmed at this time,
we will endeavour to meet your requirements, however we cannot guarantee that this
will always be possible, and additional charges may apply.
Any requests made verbally
should also be stated on the booking form.
Any supplements for the provision of alternative
room types or departure points, will be payable at the time they are confirmed by
Refresh Respite Holidays.
Any supplements applying to special requests are non-
Holiday price What is included in the price should be set out fully and clearly
when the booking is made and in addition to accommodation, meals, activities, equipment
and the services of a Refresh Representative as described in the holiday brochure
and/or information sheet regarding your specific tailor made holiday, should all
be clearly listed.
Information included in the brochure and information pack is correct
at the time of printing, however we reserve the right to make changes to this information.
Any
exclusions will be listed in the information pack you will receive after making a
provisional booking. Insurance, tipping and gratuities are not included in the price
of any holiday. Please remember that tipping in some countries is culturally expected;
guidelines of additional costs will be provided in the holiday information to help
you budget for your holiday, however these are subject to fluctuations and should
be regarded as an estimate only.
Where optional excursions and activities are available
payment will normally be made during the holiday direct to the supplier; any alternative
arrangements will be notified to you on an individual holiday basis.
Payment of balance The final payment for the holiday will be due 30 days before
the start date of a UK holiday and 60 days before the start date of an overseas holiday
(unless stated otherwise in the Information Sheet).
You will be sent a payment reminder
two weeks before payment is due. If the balance is not received, we will assume that
you wish to cancel your booking; your deposit will be retained and your place made
available to other holiday makers.
Pricing As every holiday booking is tailor made specifically to the requirements of each client prices will vary dependant on support needs and any additional extras requested. For this reason no booking will be the same
Surcharges Refresh Respite holidays reserves the right to apply surcharges; these may include (but are not limited) increases in fuel charges, taxes, changes to VAT and currency fluctuations
Surcharges will be requested in writing and failure to pay surcharges will be deemed as cancellation of the holiday and charges will apply. If the surcharge is higher than 10% of the holiday cost you may choose to cancel your booking and receive a full refund. Should you choose to cancel your booking, you must do so within 14 days of us notifying you of any surcharges; if you fail to do so then cancellation charges will apply.
Late booking charges
Bookings received within eight weeks of departure may be subject to additional costs levied by our suppliers these additional costs will be confirmed prior to accepting the reservation.
External suppliers Refresh Respite Holidays uses many suppliers to provide the services
which make up our holidays. These services are provided in accordance with the terms
and conditions of each supplier and some of these may limit their liability to you.
On
occasion it may be necessary to change the supplier of a service if we consider this
necessary to maintain the standard of service we aim to achieve; this may result
in minor changes to the planned itinerary, excursions, travel arrangements or accommodation.
Refresh Respite Holidays reserves the right to make changes to ensure service quality
so long as they do not significantly impact on the package as it has been advertised.
Insurance Holiday fees do not include travel insurance. For holidays outside of
the UK you are required to take out travel insurance which must cover the cost of
repatriation and evacuation if an accident or illness prevents you from continuing
your break. Your policy should also include cover for any activities you expect to
undertake during your holiday. You are required to provide Refresh Respite Holidays
with your insurance company name, policy number and emergency medical claims contact
number prior to departure.
Although there is no requirement for insurance for UK
holidays, we recommend that you take out cancellation and curtailment insurance,
particularly if your holiday involves travel by ferry as delays due to inclement
weather are not unusual.
CONTINUED (click here)
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Our apologies but small print is small print -